Boitumelo.Lux
Open to work · Los Angeles area · Available now

I build, fix and secure the systems people log in to.

I'm Boitumelo, a Computer Network Systems Engineering alumna of Moorpark College looking for my next role in IT help desk, desktop support or account provisioning. Below is what I've built so far: an Active Directory lab in Azure, a job-scam checker, an ed-tech platform, and a lot of hands-on hardware work.

Projects

show interfaces status
Gi0/1in progressIdentity · Help desk

Active Directory Employee Onboarding & Help Desk Lab

A working Windows domain hosted in Microsoft Azure that simulates the day-to-day of a Tier 1 service desk: bringing new employees onto the network and handling the tickets that follow.

  • Deployed and manage a Windows Server domain controller in Azure, administered entirely through the Azure Portal from a Mac
  • Onboarding workflow: user accounts, organizational units, security groups and access assignment
  • Help desk scenarios such as password resets, account lockouts and permission changes
  • Documented step by step in a public GitHub repository, active-directory-helpdesk-lab
Active DirectoryWindows ServerMicrosoft AzureGroup managementGitHub
Gi0/2liveSecurity · Web

Access Authenticity

A job-application scam checker. I built it after seeing how many fake recruiters and phishing "offers" target people who are job hunting. It helps applicants check a posting or message for warning signs before they hand over personal information.

  • Designed, built and launched the site myself, end to end
  • Currently upgrading its scam detection and site defenses to current cybersecurity standards
Scam detectionPhishing awarenessWeb securityWeb hosting
Gi0/3private MVPEd-tech · Full stack

Future Systems Education

An interactive learning platform that teaches young learners in Africa how digital systems work: networking, cybersecurity, privacy and digital citizenship. I own the product and the repository.

  • First learning journey, How the Internet Works, is live with 14 lessons and 8 applied projects
  • Leading a Platform Integrity Upgrade that moves prerequisite, score and completion checks to the server so progress can't be faked
  • Working under clear change controls: no production database changes, no exposed credentials, nothing deployed without approval
React 19Next.jsTypeScriptTailwind CSSCloudflare D1Drizzle ORM
Gi0/4ongoingHardware · Networking

Hardware, imaging & network labs

The hands-on side of IT support, where I've spent most of my lab hours.

  • Replaced RAM and drives and reinstalled Windows on 20+ computers in Moorpark College's network systems lab
  • Volunteered on the networking team at the SCALE expo (2024 and 2026), building computers from scratch
  • Configured routers and switches in Cisco labs during my CNSE coursework
PC buildsHardware upgradesWindows installsCisco IOSmacOS
Gi0/5activeCommunity · Leadership

Cybersecurity Club for Women

Founding member of a cybersecurity club for women in Moorpark College's Computer Network Systems Engineering program.

  • Lead Creative & Branding: the club's visual identity, logo, flyers and presentation materials
  • Documented Moorpark's participation in the NCAE Cyber Games 2025
LeadershipBrandingTechnical documentation
Gi0/6up nextCloud identity · Devices

Hybrid identity & device management lab

The follow-up to my AD lab: extending the on-premises domain into Microsoft Entra ID and enrolling devices in Intune, the way most modern organizations now manage users and laptops.

Microsoft Entra IDIntuneHybrid identity

Skills

running-config

Support & identity

  • Active Directory users & groups lab
  • Account onboarding & access lab
  • Password resets & lockouts lab
  • Ticketing systems work
  • Customer-facing support work

Systems & networks

  • Windows Server studying AZ-802
  • Microsoft Azure Portal lab
  • Cisco routing & switching coursework
  • PC hardware & OS reimaging 20+ machines
  • Windows & macOS daily

Building & security

  • React, Next.js, TypeScript project
  • Cloudflare & SQL databases project
  • Scam & phishing detection project
  • Technical documentation GitHub
  • Data entry & records work

Experience

show history
Jan–Apr 2025

AI Quality Assurance Specialist · Handshake AI

Reviewed and evaluated AI model output against quality guidelines, remotely.

Prior

Customer Service Host · Betway

Resolved customer issues and tracked cases through a ticketing system.

Covid-19

E-commerce · Cape Town

Worked fully online for an e-commerce company, entirely through remote tools.

Prior

Data Entry · South African Police Union

Accurate entry and upkeep of member records.

Prior

File Clerk · U.S. Department of State host family program

Organized and maintained program files.

2014

Teacher, Grades 10–12 · South Africa

Taught senior high school students. I still use that skill every time I walk a user through a fix.

Roles I'm looking for

  • IT Help Desk / Service Desk Analyst (Tier 1)
  • Desktop Support Technician
  • IT Support / Technical Support Specialist
  • IT Onboarding / Account Provisioning Specialist
Certificate of Proficiency, Basic Network SpecialistMoorpark College · July 2026
Microsoft AZ-802, Administering Windows ServerIn progress
Computer Network Systems Engineering alumnaMoorpark College

Author

Published June 2026
Boitumelo Lux The
Rematch
The Courage to Start Again When Nothing Is Certain

The Rematch: The Courage to Start Again When Nothing Is Certain

When we feed ourselves with data, we gain a sense of certainty of our outcome. That's the power of technology.

  • Edited, formatted and designed the cover myself, and handled the full Kindle Direct Publishing setup
  • Planned and ran the launch marketing, including social media posts and a 30-day marketing plan
● link up

Hiring for IT support? Let's talk.

I'm based in the Los Angeles area and available to start now, on-site or hybrid. Email is the fastest way to reach me, and I'm happy to walk you through any of these projects live.

bt.lux@icloud.com